Cisco, Dell and Nutanix earn top customer ratings for servers and converged infrastructure
451 Research's latest Voice of the Enterprise: Servers and Converged Infrastructure indicates that while 49.4% of enterprises are undergoing IT transformation initiatives, which often include migration of workloads to the cloud, server spending remains steady.
However, many IT buyers note that their server vendors could work to better understand customers' businesses, which is an increasingly important factor with cloud and low-cost infrastructure underpinning software-defined IT environments.
"There is a clear opportunity for server vendors to guide customers into next-generation technologies while preserving their current distribution of standard infrastructure," said Christian Perry, Research Manager and lead analyst of 45 I's Voice of the Enterprise: Servers and Converged Infrastructure service. "To seize this opportunity, vendors must work more closely with customers and prospects to understand current and future business requirements."
In fact, when customers were asked to rate their vendors both prior to purchase (Promise) and following implementation (Fulfillment) of traditional servers and converged infrastructure, cost and the ability to understand customers' businesses consistently ranked lowest compared to other rating attributes. Meanwhile, product-specific attributes received consistently high ratings for both the Promise and Fulfillment indices. In a heavily commoditised market, vendors that differentiate on services and support --which is also a critical future driver among server buyers--will win.
The x86 Servers Vendor Window shows tight competition among Cisco, Dell and HPE. All three garnered strong ratings from customers, with Cisco outranking competitors in multiple Promise and Fulfillment attributes, including Reputation, Long-term Viability, Product Performance/Capabilities and Technical Innovation. However, it fell short compared with Dell and HPE in Cost for both Promise and Fulfillment. Lenovo received below-average ratings across multiple attributes, but scored well for Long-term Viability and Product Performance/Capabilities.
"As compute infrastructure choices expand beyond traditional servers, customers are more critical than ever about their x86 servers because they must provide a better ROI than competing x86 servers, cloud services and converged infrastructure," Perry added.
In converged infrastructure, Nutanix earned...