Ten Top Challenges For CIOs In 2010 - Tough Growth, Tough Decisions

Author:Ms Deloitte LLP
Profession:Deloitte
 
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Top challenges for CIOs

In 2009 we focused on helping CIOs emerge as winners in what have certainly proved to be very challenging times. Cost and cash pressures dominated 2009, and successful CIOs managed to drive down spending while making the most of existing assets through balancing business demand.

We are now presented with not just a new year, but a new decade. Our approach to supporting clients through what will be another challenging year, and beyond, is to focus on doing the right things to eliminate unnecessary expenditure and maximise opportunities for growth and building business value. This decade will be shaped by disruptive technologies which act as catalysts for change in the way IT departments deliver service.

For many CIOs there is now an opportunity to help nurture growth where there is genuine business value to be gained. For those organisations able to grow in 2010, tight control of IT spending is still required to facilitate and justify investment. For those whose primary focus is on cost control and cost reduction, it is critical to recognise that focusing only on short term measures may not deliver the magnitude of savings required; and has the potential to damage business value in the long term. Doing the right thing is going to mean more tough decisions, but decisions that will lay the foundations for future growth.

Tough love for a new decade

Successful CIOs are balancing delivery to meet business demand while actively managing costs. They recognise that this approach is essential to developing the right environment for growth and creating business value.

Take control – Working in partnership with suppliers requires fostering a positive relationship but also means controlling costs and focusing on business value. CIOs should be actively managing service delivery, reviewing long-running deals and enforcing favourable rates where possible, without impairing service delivery to the business. Transform your costs – CIOs should be exploring the benefits of migrating business services into the cloud; particularly in areas such as email and office productivity tools where proven alternatives are available. Cloud-based services offer the ability to flex service capacity and replace capital expenditure with operating expenditure. A virtual reality – A focus on controlling spending should include examination of service delivery transformation by exploring innovative methods. Virtualising desktop and server assets can offer...

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