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NGOs gain financial conflict resolution guide.

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A CIMA-funded study has produced a new framework for non-governmental organisations (NGOs) to help them balance the conflict between cost control and improving welfare. The research report, "Social capital: the role of management control systems in NGOs", recognises the increasing demands on NGOs that require a more formal approach to project planning and governance. But it stresses that they must not lose the balance between control and the commitment to shared values.

The framework, developed jointly by Monash University, Melbourne, and the London School of Economics (LSE), is designed to help NGOs balance informal and formal management controls and relate these to social capital. The research had been conducted over a year at an Australian NGO. It considered issues such as how managers encourage employees to accept a more economically rational approach to their...

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