MSPs Ramp up Security Offerings to Answer Customer Concerns.

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Survey reveals that half of MSPs now manage their customers' compliance obligations.

Nearly one-fifth (19%) of managed service providers (MSPs) have listed cyber-security services as a top IT problem in 2019, ahead of 'public cloud adoption/migration/support' (11%) and 'private cloud adoption/migration' (9%). That's according to the 2019 MSP Benchmark Survey from Kaseya[R], which gathered data from both Kaseya and non-Kaseya customers in the fourth quarter of 2018, and achieved responses from more than 800 MSPs of all sizes in over 40 countries.

The survey found that security was the top service offering that delivered increased revenue over the past 12 months among two thirds (66%) of MSPs. This was followed by infrastructure monitoring (60%); desktop support (58%) and connectivity support (55%).

Jim Lippie, SVP of channel development, Kaseya, said: "desktop and connectivity support may be most MSPs traditional 'bread and butter' but focusing on them won't help their businesses grow. As the survey results indicate, security and infrastructure are key to MSPs successfully building their businesses today--and we expect that to continue for the foreseeable future."

Compliance offers a further revenue opportunity for service providers. According to the survey, 50% of respondents now manage their customers' compliance obligations. Lippie added: "Almost every MSP today offers some sort of security offering. Ninety eight percent of respondents to our survey indicate that they do. The four most popular...

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