I worked on ... achieving huge efficiencies through outsourcing.

Start date June 2010 End date December 2010

As financial controller at Singapore-based Tata Steel International, I was tasked with improving efficiency for the operations department. This was also part of a plan to improve customer service and consolidate warehousing in the South East Asia steel industry.

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Along with Andrew Heycott, Tata Steel International's general manager for South East Asia, we signed a third-party logistics agreement with Toll Global Logistics to help streamline the warehousing and shipping of steel-related materials to customers. KPIs, which included delivery on time, stock accuracy and health and safety, was of paramount concern, and were reviewed quarterly, with the project being implemented by adhering strictly to the group's legal framework.

Key to its success was Toll's commitment to delivering on the project in the areas of warehousing management systems, port clearance, customs documentation and inventory management service. By outsourcing the logistics division, we were able to save a substantial amount of manpower time, which could be diverted to other core competencies, therefore increasing efficiency levels while achieving a better order fulfilment rate. Most importantly, the new operations model has helped us to achieve a high level of accuracy in stock records and has significantly improved on-time deliveries...

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