Bots: the good, the bad and the ugly.


Live chat expert explores the history of bots.

Chatbots are over fifty years old, but the technology is still evolving. Despite recent advancements, the history of chatbots hasn't been all plain sailing. In its latest infographic Parker Software, creator of WhosOn live chat software, has illustrated the history of chatbots.

The history of chatbot technology begins in 1966, when Joseph Weizenbaum created an early natural language processing computer program, Eliza. The program was designed to mimic human conversations by matching user prompts to pre-scripted responses. Since Eliza's creation, technologists have experimented with the creation of several different chatbot programs and software applications.

Only in recent years are we beginning to see chatbot technology used in everyday applications--think Apple's Siri, Microsoft's Cortana and Amazon's Alexa. While some could argue that these intelligent, voice activated assistants are not truly chatbots, these applications are introducing the wider consumer market to the possibility of chatbot technology in our homes, workplaces and on the go.

"Eliza may have been developed over fifty years ago, but chatbot technology is still in its infancy," explained Howard Williams, marketing director at Parker...

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