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The Power of LEO: The Revolutionary Process for Achieving Extraordinary Results

By Subir Chowdhury McGraw-Hill [pounds sterling]19.99

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Subir Chowdhury says that for quality improvement to be effective, a quality mindset must he embraced by every employee. "Quality" must also be embedded throughout a firm's culture - a company must listen to customers, enrich its product offering and optimise the customer experience. Here's a synopsis:

  1. Attaining quality requires the dedication of the whole universe of stakeholders; every supplier and distributor, as well as every manager and frontline worker.

  2. Leaders have a special duty to constantly reinforce that message, delivering it in every meeting and by walking the talk and demonstrating their commitment to quality in their own work lives.

  3. There's a straight...

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