Your World of Legal Intelligence
 United Kingdom | +44 (0) 20 7284 8080

Balanced scorecard provides ROI: a study has found the key to performance management.

Document Cited in Related
Vincent
AuthorPrickett, Ruth

Successful performance management depends on letting front-line staff identify the measures that matter and find the best ways to improve processes to meet them, according to Philip Barden, research director at Harrogate Management Centre.

Barden's study of 35 organisations, 17 of them NHS trusts, found that the most effective performance management initiatives were based on the balanced scorecard and had been led by a senior manager who was independent of the finance function. He told delegates at November's CIMA NHS open forum that performance improvement required co-operation between senior managers and front-line staff to identify the most important things to be measured.

"Lots of people in the NHS are frightened, so they measure everything in case the one thing they don't measure turns out to be important," he said. "Organisations that are self-confident don't need lots of numbers. They don't measure pointless things just so they can say 'we measured it'."

Barden advised delegates to go back to their organisations and ask which 10 measures really mattered--and which people really made a difference to those measures. "This will be hard, but very rewarding," he promised.

If front-line...

To continue reading

Request your trial
COPYRIGHT TV Trade Media, Inc.
COPYRIGHT GALE, Cengage Learning. All rights reserved.

VLEX uses login cookies to provide you with a better browsing experience. If you click on 'Accept' or continue browsing this site we consider that you accept our cookie policy. ACCEPT